{
  "module": "102.5",
  "title": "102.5 Navigating Resources and Benefits",
  "pass_percent": 75,
  "pre_test": {
    "graded": false,
    "questions": [
      {
        "question": "What is United Way 211?",
        "options": [
          "A free, confidential line that connects people to local help",
          "An emergency line for fires and crimes",
          "A line only for people on Medicaid",
          "A paid service for finding lawyers"
        ],
        "correct": 0,
        "explanation": "211 is free, confidential and open all day, every day, to anyone."
      },
      {
        "question": "What makes a referral \"closed-loop\"?",
        "options": [
          "The client gets a printed list of numbers",
          "The agency closes the case quickly",
          "The CHW follows up to confirm the person got the help",
          "The referral is made without the client's consent"
        ],
        "correct": 2,
        "explanation": "Closing the loop means checking back to confirm the help actually arrived."
      },
      {
        "question": "Where can a person in Ohio apply for Medicaid and SNAP online?",
        "options": [
          "ssa.gov",
          "benefits.ohio.gov",
          "energyhelp.ohio.gov",
          "freeevictionhelp.org"
        ],
        "correct": 1,
        "explanation": "The Ohio Benefits portal handles applications, renewals and changes for Medicaid, SNAP and cash help."
      },
      {
        "question": "Which program is based on work history rather than income?",
        "options": [
          "SSI",
          "SNAP",
          "WIC",
          "SSDI"
        ],
        "correct": 3,
        "explanation": "SSDI pays people with disabilities who earned enough work credits."
      },
      {
        "question": "Who can get WIC?",
        "options": [
          "Any adult over 60",
          "Pregnant, postpartum and breastfeeding women and young children who qualify",
          "Only people who already receive SSI",
          "Only families with teenagers"
        ],
        "correct": 1,
        "explanation": "WIC serves women during and after pregnancy and children up to age 5 who meet the rules."
      },
      {
        "question": "A client has a gas shutoff notice in December. Which program fits best?",
        "options": [
          "The Winter Crisis Program",
          "SSDI",
          "WIC",
          "A CMHA voucher"
        ],
        "correct": 0,
        "explanation": "The Winter Crisis Program helps households facing a shutoff from November through March."
      },
      {
        "question": "A Cleveland mother of two with very low income has an eviction hearing next week. What should the CHW do first?",
        "options": [
          "Tell her to move out before the hearing",
          "Wait until after the hearing to help",
          "Call the landlord without asking her",
          "With her consent, help her contact Right to Counsel right away"
        ],
        "correct": 3,
        "explanation": "Right to Counsel offers eligible Cleveland tenants with children a free lawyer, and the court date makes it urgent."
      },
      {
        "question": "A client on Medicaid needs a ride to a doctor visit next week. What should the CHW do?",
        "options": [
          "Drive the client in a personal car",
          "Tell the client to take a cab and pay for it",
          "Help the client call the plan's member services at least two business days ahead",
          "Tell the client to skip the visit"
        ],
        "correct": 2,
        "explanation": "Medicaid plans cover rides to care, and most need two business days notice."
      },
      {
        "question": "How long does a CMHA Housing Choice Voucher preliminary application stay active?",
        "options": [
          "30 days",
          "18 months",
          "5 years",
          "It never expires"
        ],
        "correct": 1,
        "explanation": "CMHA preliminary applications stay active for 18 months and can be renewed right away."
      },
      {
        "question": "A client asks if she qualifies for HEAP. The CHW is not sure of this year's income limits. What should the CHW do?",
        "options": [
          "Guess based on last year",
          "Tell her she probably does not qualify",
          "Tell her she definitely qualifies",
          "Check the official source or local provider with her"
        ],
        "correct": 3,
        "explanation": "Rules and limits change each year, so CHWs check the official source instead of guessing."
      }
    ]
  },
  "post_test": {
    "graded": true,
    "questions": [
      {
        "question": "Who can get WIC?",
        "options": [
          "Any adult over 60",
          "Pregnant, postpartum and breastfeeding women and young children who qualify",
          "Only people who already receive SSI",
          "Only families with teenagers"
        ],
        "correct": 1,
        "explanation": "WIC serves women during and after pregnancy and children up to age 5 who meet the rules."
      },
      {
        "question": "Which program is based on work history rather than income?",
        "options": [
          "SSI",
          "SNAP",
          "WIC",
          "SSDI"
        ],
        "correct": 3,
        "explanation": "SSDI pays people with disabilities who earned enough work credits."
      },
      {
        "question": "A client asks if she qualifies for HEAP. The CHW is not sure of this year's income limits. What should the CHW do?",
        "options": [
          "Guess based on last year",
          "Tell her she probably does not qualify",
          "Tell her she definitely qualifies",
          "Check the official source or local provider with her"
        ],
        "correct": 3,
        "explanation": "Rules and limits change each year, so CHWs check the official source instead of guessing."
      },
      {
        "question": "A client has a gas shutoff notice in December. Which program fits best?",
        "options": [
          "The Winter Crisis Program",
          "SSDI",
          "WIC",
          "A CMHA voucher"
        ],
        "correct": 0,
        "explanation": "The Winter Crisis Program helps households facing a shutoff from November through March."
      },
      {
        "question": "How long does a CMHA Housing Choice Voucher preliminary application stay active?",
        "options": [
          "30 days",
          "18 months",
          "5 years",
          "It never expires"
        ],
        "correct": 1,
        "explanation": "CMHA preliminary applications stay active for 18 months and can be renewed right away."
      },
      {
        "question": "A Cleveland mother of two with very low income has an eviction hearing next week. What should the CHW do first?",
        "options": [
          "Tell her to move out before the hearing",
          "Wait until after the hearing to help",
          "Call the landlord without asking her",
          "With her consent, help her contact Right to Counsel right away"
        ],
        "correct": 3,
        "explanation": "Right to Counsel offers eligible Cleveland tenants with children a free lawyer, and the court date makes it urgent."
      },
      {
        "question": "A client on Medicaid needs a ride to a doctor visit next week. What should the CHW do?",
        "options": [
          "Drive the client in a personal car",
          "Tell the client to take a cab and pay for it",
          "Help the client call the plan's member services at least two business days ahead",
          "Tell the client to skip the visit"
        ],
        "correct": 2,
        "explanation": "Medicaid plans cover rides to care, and most need two business days notice."
      },
      {
        "question": "What is United Way 211?",
        "options": [
          "A free, confidential line that connects people to local help",
          "An emergency line for fires and crimes",
          "A line only for people on Medicaid",
          "A paid service for finding lawyers"
        ],
        "correct": 0,
        "explanation": "211 is free, confidential and open all day, every day, to anyone."
      },
      {
        "question": "What makes a referral \"closed-loop\"?",
        "options": [
          "The client gets a printed list of numbers",
          "The agency closes the case quickly",
          "The CHW follows up to confirm the person got the help",
          "The referral is made without the client's consent"
        ],
        "correct": 2,
        "explanation": "Closing the loop means checking back to confirm the help actually arrived."
      },
      {
        "question": "Where can a person in Ohio apply for Medicaid and SNAP online?",
        "options": [
          "ssa.gov",
          "benefits.ohio.gov",
          "energyhelp.ohio.gov",
          "freeevictionhelp.org"
        ],
        "correct": 1,
        "explanation": "The Ohio Benefits portal handles applications, renewals and changes for Medicaid, SNAP and cash help."
      }
    ]
  }
}