{
  "module": "104.1",
  "title": "104.1 Care Coordination and Case Management",
  "pass_percent": 75,
  "pre_test": {
    "graded": false,
    "questions": [
      {
        "question": "What should happen first when you meet a new client?",
        "options": [
          "Start the long intake right away",
          "Explain your role and get consent",
          "Set their need level",
          "Write their wellness plan"
        ],
        "correct": 1,
        "explanation": "Consent comes first, so the client knows what you do, the limits of privacy, and their right to say no."
      },
      {
        "question": "In our program, which form comes before the long intake?",
        "options": [
          "The case closure note",
          "The release of information",
          "The short social needs screen",
          "The ACEs tool"
        ],
        "correct": 2,
        "explanation": "The short screen finds the biggest needs fast, then the long intake goes deeper."
      },
      {
        "question": "Which is one of the five core areas in the CMS screening tool?",
        "options": [
          "Transportation",
          "Hobbies",
          "Favorite foods",
          "Credit score"
        ],
        "correct": 0,
        "explanation": "The core areas are living situation, food, transportation, utilities and safety."
      },
      {
        "question": "A client has lost her housing and feels unsafe at home. Which need level fits best?",
        "options": [
          "None",
          "Low",
          "Medium",
          "High"
        ],
        "correct": 3,
        "explanation": "Safety concerns and housing loss are high need and must go to the supervisor that day."
      },
      {
        "question": "Who chooses the goals in a wellness plan?",
        "options": [
          "The CHW",
          "The insurance company",
          "The client",
          "The supervisor alone"
        ],
        "correct": 2,
        "explanation": "Clients act on goals they choose, so the plan uses their goals in their words."
      },
      {
        "question": "When should a CHW use an ACEs and resilience tool?",
        "options": [
          "Only when a provider or supervisor directs it",
          "With every client at the first call",
          "Only with children",
          "Never"
        ],
        "correct": 0,
        "explanation": "Our program uses these tools only at provider or supervisor direction, with care and choice."
      },
      {
        "question": "During intake, a client's answers show she is afraid of her partner. What should the CHW do?",
        "options": [
          "Promise to keep it a total secret",
          "Tell her to leave him today",
          "Move on to the next question",
          "Check that she is safe to talk and follow the safety protocol"
        ],
        "correct": 3,
        "explanation": "Safety comes first, and the program protocol and supervisor guide next steps."
      },
      {
        "question": "How often does our program contact a new client at first?",
        "options": [
          "Once a year",
          "Weekly, until the team review sets the schedule",
          "Only when the client calls",
          "Every day for a year"
        ],
        "correct": 1,
        "explanation": "Weekly contact builds trust and catches problems early, until the team sets the ongoing plan."
      },
      {
        "question": "A client stopped answering calls three weeks ago. What should the CHW do?",
        "options": [
          "Close the case right away",
          "Go to the client's job to find them",
          "Try other agreed contact methods and follow protocol with the supervisor",
          "Give the case to a friend"
        ],
        "correct": 2,
        "explanation": "A careful process with other contact methods and supervisor input protects the client."
      },
      {
        "question": "A client says his top need is rent, and he does not want the long intake today. What is the best response?",
        "options": [
          "Help with the rent need first and offer to finish the intake later",
          "Refuse to help until every form is done",
          "Mark him as closed",
          "Fill in the answers yourself"
        ],
        "correct": 0,
        "explanation": "Meeting the urgent need first builds trust, and clients may refuse any question."
      }
    ]
  },
  "post_test": {
    "graded": true,
    "questions": [
      {
        "question": "A client stopped answering calls three weeks ago. What should the CHW do?",
        "options": [
          "Close the case right away",
          "Go to the client's job to find them",
          "Try other agreed contact methods and follow protocol with the supervisor",
          "Give the case to a friend"
        ],
        "correct": 2,
        "explanation": "A careful process with other contact methods and supervisor input protects the client."
      },
      {
        "question": "A client has lost her housing and feels unsafe at home. Which need level fits best?",
        "options": [
          "None",
          "Low",
          "Medium",
          "High"
        ],
        "correct": 3,
        "explanation": "Safety concerns and housing loss are high need and must go to the supervisor that day."
      },
      {
        "question": "In our program, which form comes before the long intake?",
        "options": [
          "The case closure note",
          "The release of information",
          "The short social needs screen",
          "The ACEs tool"
        ],
        "correct": 2,
        "explanation": "The short screen finds the biggest needs fast, then the long intake goes deeper."
      },
      {
        "question": "When should a CHW use an ACEs and resilience tool?",
        "options": [
          "Only when a provider or supervisor directs it",
          "With every client at the first call",
          "Only with children",
          "Never"
        ],
        "correct": 0,
        "explanation": "Our program uses these tools only at provider or supervisor direction, with care and choice."
      },
      {
        "question": "How often does our program contact a new client at first?",
        "options": [
          "Once a year",
          "Weekly, until the team review sets the schedule",
          "Only when the client calls",
          "Every day for a year"
        ],
        "correct": 1,
        "explanation": "Weekly contact builds trust and catches problems early, until the team sets the ongoing plan."
      },
      {
        "question": "A client says his top need is rent, and he does not want the long intake today. What is the best response?",
        "options": [
          "Help with the rent need first and offer to finish the intake later",
          "Refuse to help until every form is done",
          "Mark him as closed",
          "Fill in the answers yourself"
        ],
        "correct": 0,
        "explanation": "Meeting the urgent need first builds trust, and clients may refuse any question."
      },
      {
        "question": "Who chooses the goals in a wellness plan?",
        "options": [
          "The CHW",
          "The insurance company",
          "The client",
          "The supervisor alone"
        ],
        "correct": 2,
        "explanation": "Clients act on goals they choose, so the plan uses their goals in their words."
      },
      {
        "question": "What should happen first when you meet a new client?",
        "options": [
          "Start the long intake right away",
          "Explain your role and get consent",
          "Set their need level",
          "Write their wellness plan"
        ],
        "correct": 1,
        "explanation": "Consent comes first, so the client knows what you do, the limits of privacy, and their right to say no."
      },
      {
        "question": "Which is one of the five core areas in the CMS screening tool?",
        "options": [
          "Transportation",
          "Hobbies",
          "Favorite foods",
          "Credit score"
        ],
        "correct": 0,
        "explanation": "The core areas are living situation, food, transportation, utilities and safety."
      },
      {
        "question": "During intake, a client's answers show she is afraid of her partner. What should the CHW do?",
        "options": [
          "Promise to keep it a total secret",
          "Tell her to leave him today",
          "Move on to the next question",
          "Check that she is safe to talk and follow the safety protocol"
        ],
        "correct": 3,
        "explanation": "Safety comes first, and the program protocol and supervisor guide next steps."
      }
    ]
  }
}