{
  "module": "104.3",
  "title": "104.3 Home Visits: Safety, Boundaries and Conflict",
  "pass_percent": 75,
  "pre_test": {
    "graded": false,
    "questions": [
      {
        "question": "Which should a CHW do before a home visit?",
        "options": [
          "Arrive unannounced",
          "Confirm the visit and ask that pets be put away",
          "Leave the work phone in the office",
          "Skip reading the file"
        ],
        "correct": 1,
        "explanation": "Confirming the visit and asking that pets be confined are standard safety steps."
      },
      {
        "question": "Why do CHWs check in with a supervisor during field visits?",
        "options": [
          "So someone knows where they are and when they leave",
          "To get paid more",
          "To skip notes",
          "It is not needed"
        ],
        "correct": 0,
        "explanation": "Check-ins when arriving, leaving and returning protect workers in the field."
      },
      {
        "question": "During a visit, where is the best place to sit when you can choose?",
        "options": [
          "In the back bedroom",
          "Between the client and a wall",
          "Near the door with a clear path out",
          "On the floor"
        ],
        "correct": 2,
        "explanation": "Knowing and keeping your exit is part of a personal safety plan."
      },
      {
        "question": "A family member blocks the door and keeps shouting at you. What should the CHW do?",
        "options": [
          "Argue back to show confidence",
          "Finish the intake form first",
          "Ignore him",
          "Stay calm, and leave as soon as you safely can"
        ],
        "correct": 3,
        "explanation": "A blocked exit and rising anger are reasons to end the visit and report it."
      },
      {
        "question": "A client asks for your personal cell number. What is the best response?",
        "options": [
          "Give your personal number",
          "Give your work number and hours",
          "Add them on social media",
          "Give your home address"
        ],
        "correct": 1,
        "explanation": "Using only work contacts keeps professional boundaries."
      },
      {
        "question": "Which phrase helps de-escalate an angry person?",
        "options": [
          "Calm down right now",
          "You are wrong",
          "It sounds like you are really frustrated",
          "That is not my problem"
        ],
        "correct": 2,
        "explanation": "Naming the feeling shows you are listening and lowers tension."
      },
      {
        "question": "A grateful client tries to give you $40. What should the CHW do?",
        "options": [
          "Kindly decline and follow agency policy",
          "Take it and keep quiet",
          "Take it and give it to charity",
          "Ask for more"
        ],
        "correct": 0,
        "explanation": "Ohio rules bar CHWs from seeking personal gain from clients."
      },
      {
        "question": "What does \"emotional dynamics\" in a home visit mean?",
        "options": [
          "The temperature of the room",
          "The client's insurance plan",
          "How long the visit lasts",
          "The feelings of the client, family and worker that shape the visit"
        ],
        "correct": 3,
        "explanation": "Noticing feelings in the room helps the CHW respond with care."
      },
      {
        "question": "After a visit where someone threatened you, what comes next?",
        "options": [
          "Forget it and move on",
          "Post about it on social media",
          "Get safe, tell your supervisor, report it, and debrief",
          "Go back alone to fix it"
        ],
        "correct": 2,
        "explanation": "Reporting and debriefing protect you and help the team plan safer visits."
      },
      {
        "question": "A visit keeps running long and the client keeps adding new problems. What should the CHW do?",
        "options": [
          "Stay as long as it takes and miss the next client",
          "Kindly name the time left, list her concerns, and set the next visit",
          "Leave without saying anything",
          "Tell her she talks too much"
        ],
        "correct": 1,
        "explanation": "Time management respects both the client and the rest of the caseload."
      }
    ]
  },
  "post_test": {
    "graded": true,
    "questions": [
      {
        "question": "A grateful client tries to give you $40. What should the CHW do?",
        "options": [
          "Kindly decline and follow agency policy",
          "Take it and keep quiet",
          "Take it and give it to charity",
          "Ask for more"
        ],
        "correct": 0,
        "explanation": "Ohio rules bar CHWs from seeking personal gain from clients."
      },
      {
        "question": "A family member blocks the door and keeps shouting at you. What should the CHW do?",
        "options": [
          "Argue back to show confidence",
          "Finish the intake form first",
          "Ignore him",
          "Stay calm, and leave as soon as you safely can"
        ],
        "correct": 3,
        "explanation": "A blocked exit and rising anger are reasons to end the visit and report it."
      },
      {
        "question": "Which phrase helps de-escalate an angry person?",
        "options": [
          "Calm down right now",
          "You are wrong",
          "It sounds like you are really frustrated",
          "That is not my problem"
        ],
        "correct": 2,
        "explanation": "Naming the feeling shows you are listening and lowers tension."
      },
      {
        "question": "What does \"emotional dynamics\" in a home visit mean?",
        "options": [
          "The temperature of the room",
          "The client's insurance plan",
          "How long the visit lasts",
          "The feelings of the client, family and worker that shape the visit"
        ],
        "correct": 3,
        "explanation": "Noticing feelings in the room helps the CHW respond with care."
      },
      {
        "question": "After a visit where someone threatened you, what comes next?",
        "options": [
          "Forget it and move on",
          "Post about it on social media",
          "Get safe, tell your supervisor, report it, and debrief",
          "Go back alone to fix it"
        ],
        "correct": 2,
        "explanation": "Reporting and debriefing protect you and help the team plan safer visits."
      },
      {
        "question": "During a visit, where is the best place to sit when you can choose?",
        "options": [
          "In the back bedroom",
          "Between the client and a wall",
          "Near the door with a clear path out",
          "On the floor"
        ],
        "correct": 2,
        "explanation": "Knowing and keeping your exit is part of a personal safety plan."
      },
      {
        "question": "Why do CHWs check in with a supervisor during field visits?",
        "options": [
          "So someone knows where they are and when they leave",
          "To get paid more",
          "To skip notes",
          "It is not needed"
        ],
        "correct": 0,
        "explanation": "Check-ins when arriving, leaving and returning protect workers in the field."
      },
      {
        "question": "Which should a CHW do before a home visit?",
        "options": [
          "Arrive unannounced",
          "Confirm the visit and ask that pets be put away",
          "Leave the work phone in the office",
          "Skip reading the file"
        ],
        "correct": 1,
        "explanation": "Confirming the visit and asking that pets be confined are standard safety steps."
      },
      {
        "question": "A visit keeps running long and the client keeps adding new problems. What should the CHW do?",
        "options": [
          "Stay as long as it takes and miss the next client",
          "Kindly name the time left, list her concerns, and set the next visit",
          "Leave without saying anything",
          "Tell her she talks too much"
        ],
        "correct": 1,
        "explanation": "Time management respects both the client and the rest of the caseload."
      },
      {
        "question": "A client asks for your personal cell number. What is the best response?",
        "options": [
          "Give your personal number",
          "Give your work number and hours",
          "Add them on social media",
          "Give your home address"
        ],
        "correct": 1,
        "explanation": "Using only work contacts keeps professional boundaries."
      }
    ]
  }
}